Orders placed before 23:59 (GMT+2) are processed and shipped the next business day.
Some made-to-order items (e.g. Aipi, MeowBaby, Adensen, Hopera) may take longer.
Estimated Delivery Times:
EU: 3–8 business days
UK: 4–10 business days
US: 5–12 business days (paused temporarily)

Door-to-door: Belgium, Germany, Ireland, Luxembourg, Netherlands, Slovenia, UK.
Pickup points: All other EU countries.
If there’s no pickup point within 5 km, delivery will default to door-to-door.

Email us at info@roxder.com with your order number and the item(s) you’d like to return or exchange.
We’ll email you a return label. Return shipping is paid by you: the label costs the same as the delivery fee for that item to your country (for large items, the per-item fee), and we deduct it from your refund. You can also send the parcel yourself with a tracked service to the address we give you.
Please don’t send returns to our company address: each item goes back to its brand’s own warehouse, and the label shows the right address.
For an exchange, tell us which product you’d like instead; exchanges are handled as a return plus a new order.
Important: Roxder is an online store — returns and exchanges are not handled in person.

You can return most products. Please send them back unused, with all tags attached and, where possible, in the original packaging. You may check and try an item as you would in a shop; if it comes back used, damaged or incomplete, we may deduct the loss in value from your refund.
We can’t take back personalised items or items made to your own specifications, perishable goods, or sealed hygiene products such as cosmetics, underwear and socks once the seal is opened.

Tell us within 14 days of receiving your order by emailing info@roxder.com, then send the item back within 14 days of telling us.

We refund the item price and, if you return the whole order, the standard delivery fee you paid, minus the return label if you used ours.
The refund goes to your original payment method within 14 days of your return request. We may wait until the item has arrived back or you’ve sent us proof of shipping.
If your order arrived damaged or wrong, we cover the return costs.

The system automatically selects the nearest available pickup point to your address.
If there are no pickup points within 5 km, your order will be delivered directly to your door.
Deliveries are handled by trusted couriers such as DPD, DHL, UPS, Omniva, or Posti, depending on your location.

Standard delivery within the EU takes 3–8 business days after dispatch.
Some made-to-order products (e.g., designer bags, furniture, or custom-made pieces) may take up to 3–4 weeks.
During busy holiday periods (like Christmas), delivery times may be slightly longer due to courier demand.

hat’s perfectly normal!
Products from different brands are shipped separately, as each brand fulfills orders from its own warehouse.
You’ll receive multiple packages if your order includes items from different suppliers.
Most shipments are sent around the same time and usually arrive within a few days of each other.

Roxder is an online-only store.
We don’t currently have a showroom or location for trying on or returning products in person — but we’ll make sure your order is delivered quickly and securely.

Please contact us (info@roxder.com) immediately with:
Your order number
A photo of the item and packaging
We’ll arrange a replacement or refund as soon as possible.